Refunds & Returns Policy
Effective Date: November 1, 2023
Welcome to VisionGuardSolution.com, owned by Danilo Ljubicic. We appreciate your trust in us as your provider of high-quality products. Your satisfaction is our priority. In the event that you need to return a product, we’ve outlined the process, conditions, and timeframes for returns and refunds below.
1. Initiation of Returns
To initiate a return, please follow these simple steps:
- Contact our customer support team at danilo@gmail.com to initiate the return process. You will receive guidance on how to proceed.
2. Conditions for Returns
We accept returns under the following conditions:
- Returns must be requested within 30 days from the date of purchase. The item must be unused and in the same condition as when you received it, including the original packaging.
- Products showing signs of damage, scratches, or significant wear and tear may not be eligible for a refund.
3. Refund Process
Upon receipt of your return, we will follow these steps:
- We will inspect the returned item and send you an email to notify you that we have received it. This email will also confirm whether your return is approved for a refund.
- If approved, we will process your refund, and a credit will be applied to your original method of payment within a reasonable timeframe.
4. Shipping Costs
Please note that:
- Customers are responsible for covering the costs of returning the item. Shipping costs are non-refundable.
5. Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us promptly at danilo@gmail.com. We will provide further instructions on how to address the issue.
6. Exchanges
We do not offer product exchanges. If you require a different item, we suggest returning the original product for a refund and placing a new order.
7. Contact Information
Should you have any questions or concerns about our Refunds & Returns Policy, please don’t hesitate to reach out to us at:
Vision Guard Solutions Email: danilo@gmail.com Address: Bulevar Zorana Djindjica 5
We are dedicated to providing a user-friendly, transparent, and fair return and refund process. Your satisfaction is of the utmost importance to us, and we strive to make your shopping experience with VisionGuardSolution.com a pleasant one. Thank you for choosing us as your trusted source.